Help / FAQ

About

What & who is this website for?

This website has a combination of Lifestyle & Promotional products and is for Volkswagen Dealers who need gifts to give away for promotional purposes and products for Fans of Volkswagen & related Brands.

If you are a Volkswagen owner or fan, you are welcome to order products from this store; without having to create an account. That’s right – just add items to the Cart / Basket and Checkout to place your order!

Help! I’ve lost my password!

*For Volkswagen Dealers only

Go to the Dealer Login / My Account page, and click on the “Lost your password?” link. Enter your email (the one you use with this website) and click “Reset Password”. The website will then send you an email with a link you need to click on to reset your password. When you click on this link, a new page will open where you are prompted to enter in your new password twice. Remember to create a password with a combination of uppercase, lowercase, numbers and special characters (e.g.: !@#$%^&* etc.) that is at least 8 characters long. If you have been successful you will be asked to log in.

How do I change my password?

*For Volkswagen Dealers only:

Go to the My Account page; Click on Account Details, and enter your old password as well as your new password (twice). Remember to create a password with a combination of uppercase, lowercase, numbers and special characters (e.g.: !@#$%^&* etc.) that is at least 8 characters long. If you have been successful you will be asked to log in.

Where or how do I log in?

You log in on the Dealer Login / My Account page, by entering your username and your password.

*Please note; Login is only required for Volkswagen Dealers, Volkswagen Fans may purchase without having to log in.

Newsletters

About Newsletters

We periodically send out emails from this website with important information, specials and new stock notifications. You are welcome to subscribe using the widget located in the footer of the website to enter your email address. If you wish not to receive these newsletters, all you need to do is click the unsubscribe link found at the bottom of the newsletter email.

Ordering

Do I need an account on this website to place an order?

Only Volkswagen Dealers need an account, to create an account register here
Volkswagen fans are welcome to order from the store; without having to create an account. That’s right – just add items to the Cart / Basket and Checkout to place your order!

Do I need to order from a specific PC or device?

No, it’s possible to order from any computer or mobile device as long as it’s connected to the internet. It’s recommended to use a trusted computer or device for security reasons, though.

How do I know what items are in my Basket?

You can check what you have in your Basket by;

1/ Visiting the Basket page

2/ Clicking on the basket on the top right [image]

3/ If you are using a mobile device – there is a panel at the bottom with a basket and an amount showing how many items are in your basket. [image]

How do I place an order?

Here’s a step-by-step overview of the ordering process:

1/ Browse the store and find the products that you want to purchase (go to the shop page)

2/ The product you are interested in may have a variation, like a clothing or shoe size – please select your variation first. [image]

3/ If you wish to add more than one product, increase the amount by entering a new value in the text box to the left of the “Add to Basket” Button. [image]

4/ To add the product to your basket, click “Add to Basket”. You may browse further and add other products to your basket, if you are interested in purchasing more than one product, the website will remember what you have placed in your Basket until you have completed the current order. [image]

5/ When you have added everything you need to your basket, you can proceed to the “Cart” page to review your basket content.

6/ If you are satisfied with the products in your Basket, you may proceed to the “Checkout” page to complete your order.

7/ On the Checkout page you will need to complete the following to place your order:

  • Enter your billing and shipping (delivery) addresses (Tick if they are the same)
  • Double Check your order summary, order quantities, shipping method & order total
  • Select your payment method – EFT / Credit Card
  • Accept the Terms & Conditions (bottom right of the page)
  • Click the “Place Order” button (bottom right of the page)

8/ If you chose EFT: You will receive a confirmation email with your order and instructions on how to pay. If you have any items on your order that are on Back Order, your Client Liaison will contact you to confirm the amount you need to pay, less the items on back order. Read more about back orders.

9/ If you chose Credit Card: You will be redirected to the PayFast Payment Gateway that will process your payment. (Please note you may also do an Instant EFT via PayFast). Payment Limit: R5000.00 per order maximum. You will receive and order confirmation once the payment has been received, to let you know the order has been completed.

What happens when an item I order is added to a “Back Order”?

[image]

When you add a product to your basket, and there is zero stock currently available in your depot, or any depot, you will see a pop-up asking if you wish to add the item to Back Order or not. If you agree, the item will be added to your order, but will not be charged for until it is in stock. (If payment is made via Credit Card or before an Adjustment can be made to your completed order by your Client Liaison, the payment will be held as a credit). Once we receive a stock replenishment, you will be invoiced if you have not paid yet. Once payment has been received, your order will be shipped. Please note that Back Orders are filled first according to order date, with earlier orders getting preference.

Payment

Cheques deposits are not accepted

PLEASE NOTE: Due to cheque fraud, cheques are NOT accepted as payment. Any deposits made by cheque into our bank account will be subject to a mandatory 15 working day waiting period to ensure funds have cleared, before any stock will be dispatched.

How safe is it to order online?

Ordering online is very safe, provided you take some basic precautions:

1/ Keep your login credentials private, do not share your account information.

2/ Make sure you password has at least 8 characters, with a combination of uppercase, lowercase, numbers & special characters.

3/ Use a trusted PC or mobile device, avoid public computers as you cannot know for sure what malware or viruses may be installed on them that will log your key strokes and phish for your private information.

What payment options do I have?

1/ Direct EFT via your bank account (Volkswagen Dealers Only)

2/ Credit Card Payment via PayFast Payment Gateway (R5000,00 Payment Limit per order)

3/ Instant EFT via PayFast Payment Gateway (Register with PayFast)

4/ Zapper – Use your smartphone to pay! Download the Zapper APP to your Android, Apple or Windows smartphone to pay quickly and conveniently when you checkout from the website. Visit Zapper to download and learn more!

Zapper Smartphone Payment

Zapper – Use your smartphone to pay! Download the Zapper APP to your Android, Apple or Windows smartphone to pay quickly and conveniently when you checkout from the website. Visit Zapper to download and learn more!

Shipping / Delivery / Collection

Can I pick up my order?

You are welcome to pick up your order at your nearest selected Depot (chosen at checkout).

Johannesburg Depot
88 Loper Avenue, Spartan, Extension 2, Aeroport, Johannesburg, 1620

Cape Town Depot
2nd Floor, Safepak Building, 16 Old Mill Road, N’dabeni, Cape Town, 7450

Can I track my shipment?

Yes; you can track your order here.

How long will my delivery take?

South Africa: 2-3 Days from when payment of the order has been received in our account anywhere in South Africa.

Namibia, Botswana, Zimbabwe, Mozambique, Swaziland & Lesotho: 5 Days from when payment has been received; but also depending on any possible delays with Customs.

What does delivery cost?

South Africa: R85.00 ex. VAT for orders less than R1000.00 ex. VAT

Orders over R1000.00 ex. VAT are shipped for Free

Namibia, Botswana, Zimbabwe, Mozambique, Swaziland & Lesotho: Shipping cost will be calculated based on the size and weight of your order, with a minimum cost of R85.00 ex. VAT